Ravenna Approvals help teams manage decisions directly within Slack, ensuring accountability and a clear audit trail of approval requests. Here’s how you can create and manage approvals on tickets with Ravenna.
Adding an approver to a ticket
You can add an approver to any ticket already created, or you can create a ticket specifically for the approval request. Either way, you're editing the ticket and selecting from the list of slack users in the "approvers" field. Remember, editing tickets can ONLY be done from the triage channel:
Once you have an approver added to the ticket, just click 'submit' and that person will get a message from the Ravenna bot that looks like this:
The approver can always click the Slack link source directly above the Approve button to link to the thread where this ticket request is, making it easy to scan the ticket to get a better idea of what's being requested. If the ticket is approved or declined, that stamps the ticket (in both the triage channel ticket AND the rquest channel ticket) with a message:
Adding Approvals to Forms
Because Approvers is a field, you can add it to any form and request type in Ravenna:
Set up a form in Ravenna with the fields "Requester" and "Approver."
When someone submits a request, they can specify their approver (e.g., their manager) along with the rest of the information gathered in the ticket.
The system will automatically generate an approval request and notify the approver in Slack.
With Ravenna’s approvals feature your team can get approval requests resolved quickly without ever leaving Slack. Whether it’s software access requests, end-of-month custom sales deal approvals, or even legal language change requests, Ravenna connects everyone together in Slack and documents the interaction for future audits.